Sarah Bennett, CIO of Mercator IT Solutions, shared how the company has managed to improve their employee wellbeing and boost their retention rates. ‘We have our formal channels but we also have a ‘Coffee Break’ thread – this is the place that less work-related chat can go on, a bit of friendly banter, suggestions for social calls (not all video calls have to be for meetings!) etc. When clear policies are in place that ensure staff know how the channels should be used and what is and is not acceptable, it can work very well. Aside from this, there are so many things that can be provided for everyone to access that can support wellbeing, such as access to virtual yoga and mindfulness sessions, and exercise classes.’